Distance sales contract

1. Parties

Seller: Nodworks. Head office address: GÖRÜKLE MH. ÜNİVERSİTE-1 CAD. ULUTEK TEKNOLOJİ GELİŞTİRME BİNASI SİTESİ A-B-C-D-E-F-H BLOKLARI No:933 İÇ KAPI NO:B027 NİLÜFER BURSA. E-mail: info@nodworks.com.

Buyer: the person or organisation that states its name, e-mail address and billing details when ordering.

2. Subject and scope

This contract governs the sale of the software product subscriptions, credit packages and digital services that the buyer buys from Nodworks electronically, and the rights and obligations of the parties. It has been prepared in accordance with the Tüketicinin Korunması Hakkında Kanun (Law No. 6502 on the Protection of Consumers, the “Law”) and the Mesafeli Sözleşmeler Yönetmeliği (Regulation on Distance Contracts, the “Regulation”).

The rights that the Law and the Regulation grant to the consumer do not apply to buyers acting for commercial or professional purposes. For them, the other provisions of this contract and, if there is one, the separately signed contract apply.

Custom development and consultancy work is carried out under a separate written proposal and contract; it is not within the scope of this contract.

3. Product and service

The name, scope, duration and price (including all taxes) of the product or service bought are shown on the order screen before payment and are sent to the buyer’s e-mail address together with the order.

Nodworks’ products are sold on their own sites: nodConsole on nodconsole.com, document generation on nodwrite.com, the AI call centre on nodvoice.com, websites on nodwebs.com. Current prices are stated on these sites. No sales are made through nodworks.com; payment is taken on the order screen on the product’s own site.

4. Price and payment

Prices are shown in the currency the product is sold in, Turkish lira or US dollars; the order screen states the total including taxes. Payment is taken through iyzico by credit card or debit card. Card details are entered on iyzico’s page; Nodworks does not see or store the card number.

Subscriptions renew at the start of each period until the buyer cancels, and the fee for that period is collected. If the price changes, the buyer is notified of the new price by e-mail before the period in which it will apply begins. Credit packages are a one-time payment and do not renew.

5. Performance and delivery

Products and services are not sent physically; there is no shipping or delivery charge. After the payment is approved, access is given immediately, electronically, to the buyer’s account or e-mail address.

If access cannot be given within 30 days at the latest although payment has been received, the buyer may terminate the contract. In that case the amount collected is refunded within 14 days.

6. Right of withdrawal

A buyer who is a consumer may withdraw from the contract within 14 days from the day the contract is concluded, without giving a reason and without paying a penalty (Regulation, Article 9).

Notice of withdrawal is given by writing to info@nodworks.com from the e-mail address used in the order. The amount collected is refunded to the payment method used within 14 days from the notice reaching Nodworks.

7. Cases in which the right of withdrawal cannot be exercised

Under subparagraph (ğ) of the first paragraph of Article 15 of the Regulation, the right of withdrawal cannot be exercised for services performed instantly by electronic means and for intangible goods delivered instantly to the consumer. Under subparagraph (h) of the same paragraph, it also cannot be exercised for services whose performance has begun, with the consumer’s approval, before the withdrawal period has expired.

For this reason there is no right of withdrawal for products to which access is given immediately with the payment. The buyer separately confirms this on the order screen.

The other cases in which a refund is made are stated on the Delivery and refund terms page.

8. Cancelling the subscription

The buyer may cancel the subscription at any time from the buyer’s account or by writing to info@nodworks.com. The cancellation takes effect at the end of the current period; the service continues until the end of that period and no fee is charged for the next period. The fee for a period that has begun is not refunded, without prejudice to the withdrawal and refund provisions of this contract.

If a product’s own terms state a different cancellation rule, that rule applies to that product.

9. Personal data

The buyer’s personal data is processed as described in the Privacy policy.

10. Complaints and disputes

Complaints are to be sent to info@nodworks.com.

A buyer who is a consumer may apply, within the monetary limits announced each year by the Ticaret Bakanlığı (Ministry of Trade), to the Tüketici Hakem Heyeti (Consumer Arbitration Committee) in the buyer’s place of residence or in the place where the transaction was made and, in disputes above this limit, to the Tüketici Mahkemesi (Consumer Court) after mediation.

The laws of the Republic of Türkiye apply to this contract.

11. Entry into force

When the buyer confirms the payment, the buyer is deemed to have read and accepted the preliminary information and this contract. A copy of the contract is sent to the buyer’s e-mail address together with the order.